This comfortable, attractive space was designed using LEAN strategies to streamline patient flow.
Winchester Hospital’s Breast Care Center relocated to 12,000 s.f. on the third floor in 200 Unicorn Park building which MPA had renovated into a medical office building.
Patients at Winchester Hospital’s Breast Care Center receive high quality, state-of-the-art comprehensive breast care from a multidisciplinary healthcare team.
MPA was tasked to design comfortable and attractive space while maintaining high patient satisfaction ratings.
MPA’s collaborative design approach incorporated 15 stakeholders made up of doctors, nurses, administrators, and facilities staff representing the center’s varied services.
We incorporated LEAN strategies from the very beginning to outline complex patient flows and develop a design minimizing travel and patient wait times. MPA utilized the LEAN design methodology of DMADV (Define, Measure, Analyze, Design and Verify) to understand Winchester Hospital’s current processes and to develop future solutions.
MPA also incorporated evidence-based design strategies by creating mockup sessions. Using one of the existing treatment rooms as a testing environment for national benchmarking trends helps clinical staff envision what the space will be like (instead of looking at floor plans on paper).