As part of an on-going relationship with Reliant Medical Group, Margulies Perruzzi designed the new ReadyMED Plus facility: a 14,000 square foot outpatient clinic prominently located on Shrewsbury Street in Worcester.
The “PLUS” at this ReadyMed location represents a new concept for ReadyMED: the addition of a 10-bay infusion suite for a variety of needs, from hydration to antibiotics, and expanded diagnostic imaging services including CT scan, X-ray and ultrasound. The facility will also become the new home of Reliant’s adult and pediatric urgent care services.
Based on the successful delivery model in Reliant’s other centers, the ReadyMED PLUS facility features three medical suites (urgent care, imaging, and infusion) and a large reception area with electronic self-service check-in kiosks and a concierge-style greeter for information and assistance. Reliant recognized the symbiosis of care between the three medical spaces, as urgent care patients often need several services and greater medical supervision. Reliant and MP utilized the Lean design process to design a welcoming, efficient clinic that optimizes space, improves operational flow and provides a positive patient experience.
MP’s design splits the waiting area into two spaces, with one designated for healthy infusion patients only and the larger main waiting area containing a child-friendly space. A wall of glass separates the waiting area from the clinical spaces, providing patients with a glimpse of activity. The interior finishes were chosen to give the waiting area a “living room” quality.