The main branch design included a customer service area, offices, teller line, as well as the drive-up teller. MP used a palette of materials consistent with Middlesex Savings Bank’s brand – a new look and feel that MP created and used across several other branches. Sustainable materials were chosen whenever possible, and MP provided branding services as part of the “community feel” the bank as adopted. The new entry, expanded for accessibility, features images of historic Natick architecture, while images behind the teller line feature the community.
MP collaborated with Middlesex Savings Bank’s senior leadership team to create a branch as inviting to customers as possible. A 3D interactive and collaborative process resulted in a location that re-conceptualized its customer service and its use of technology, while maintaining its community-oriented and friendly staff approach. MP’s design used a corporate standard palette of materials, but a community wall with photos of Wellesley Hills personalizes the space. Sustainable materials were chosen whenever possible. A mechanical lift was installed for accessibility.
Showing a strong commitment to the Millis community, the new location features teller stations, managerial offices, a multimedia kiosk for customer training and education, and video displays in lieu of paper throughout the branch. The customer information kiosk features several multimedia devices and extensive interactive audiovisual equipment.